THE FOLLOWING IS SET FORTH:
When purchasing The Impact Circle Packages, You must expressly agree to the present Specific Terms and Conditions of Sale ‘The Impact Circle’ as well as to the Love Tomorrow Summit General Terms and Conditions and the Festival Organizer’s General Terms and Conditions Tomorrowland 2025 which also apply to your purchase. If You do not agree to such terms, You will not be able to purchase ‘The Impact Circle’ Packages.
Please read these Specific Terms and Conditions carefully before completing Your order.
The ‘The Impact Circle’ Package, i.e. the combination of travel services offered to You under the name “The Impact Circle” is a travel package within the meaning of the Directive (EU) 2015/2302, as transposed into the Belgian law of 21 November 2017 relating to the sale of travel packages, linked travel arrangements and travel services.
You will benefit from all EU rights applying to travel packages. You can find more information on Your key rights under Directive (EU) 2015/2302 via this link. The Directive (EU) 2015/2302 as transposed into national law can be found in English and Dutch.
DEFINITIONS
Agreement: the agreement between the Customer and Event Masters for the purchase and use of the ‘The Impact Circle’ Package, the Terms and Conditions and the Specific Terms.
Consumer: the natural person not acting in the course of his or her commercial, business, craft or professional activity.
Customer, You, Your, Main Buyer: the Consumer, legal entity or de facto association that enters into the Agreement with Event Masters for the purchase and use of the ‘The Impact Circle’ Package.
Specific Terms and Conditions: the specific terms and conditions of sale applicable to Your purchase of the ‘The Impact Circle’ Packages, including, respectively, the terms of purchase of Dolce La Hulpe, the general terms and conditions of Tomorrowland 2025 (https://belgium.tomorrowland.com/hospitality/general-terms-and-conditions-tomorrowland-2025/), and the general terms and conditions of Love Tomorrow (https://lovetomorrow.com/terms-and-conditions/).
Terms and Conditions: the present general terms and conditions of sale of ‘The Impact Circle’ Packages.
Event Masters: Event Masters NV, with registered offices at Brownfieldlaan 37-1, 2830 Willebroek, with company number BE 0455.164.778. Event Masters is the travel organizer of the ‘The Impact Circle’ Packages, within the meaning of the applicable travel package regulations. You enter into the Agreement with Event Masters.
ARTICLE 1: GENERAL
These Specific Terms and Conditions and the pre-contractual information provided to You, including the General Terms and Conditions of Love Tomorrow & Tomorrowland 2025 and the relevant hotel and shuttle provider, form an integral part of the Agreement.
In case of conflict, the Specific Terms and Conditions always prevail.
ARTICLE 2: THE IMPACT CIRCLE PACKAGES
‘The Impact Circle’ packages are sold exclusively by Event Masters and through the official The Impact Circle website: https://shop.paylogic.com/ff69cbbf3b694fe6a3440f6cacccde11/the-impact-circle. Event Masters does not sell ‘The Impact Circle’ Packages via any other means, nor is any other party allowed to sell ‘The Impact Circle’ Packages. Be careful to avoid scams from unreliable parties.
You compile Your ‘The Impact Circle’ Package Yourself, by adding the hotel accommodation.
It is Your responsibility to write Your name as well as Your guests’ names and surnames correctly in the registration form during Your purchase of the ‘The Impact Circle’ Packages. The e-tickets and documentation for the services will be made according to the name inserted at the time of purchase. Event Masters is not responsible for errors generated by Your incorrect registration.
The maximum number of ‘The Impact Circle’ Packages that can be purchased for the 2025 edition of the Event is four (4) per ticket type.
ARTICLE 3: PRICES AND PAYMENT
Prices are shown in EUR (€) per person and per package. During the booking procedure and in the summary of the package, You will see a description of the characteristics of and essential information about the package per person.
If You have chosen a package with hotel accommodation, daily breakfast and city taxes are included.
When entering the number of people in the accommodation search, make sure to enter the exact number of people who will be sharing the same accommodation. It is not possible to share an accommodation with people other than the guests whose names You have registered during Your purchase.
‘The Impact Circle’ Packages are subject to availability and prices can change during the sales period for ‘The Impact Circle’ Packages. The ‘The Impact Circle’ Packages and prices you may have seen in the ‘The Impact Circle’ price simulator are not guaranteed and may be updated ultimately before You make Your purchase. When you make a search on the ‘The Impact Circle’ website for a specific ‘The Impact Circle’ Package, the website will then check the live availability and price.
Unless expressly otherwise agreed, You will be required to pay the total price of the ‘The Impact Circle’ Packages You purchase upon the conclusion of the package travel agreement during the booking process and the Main buyer will receive a confirmation email describing the booking made and services acquired.
ARTICLE 4: CANCELLATION CONDITIONS AND TRANSFERABILITY
You acknowledge that the conditions of cancellation and refund relating to the ‘The Impact Circle’’ Packages are exclusively governed by Article 4 of the Specific Terms and Conditions.
‘The Impact Circle’ Packages are refundable in accordance with the following cancellation conditions:
You acknowledge that the non-refundable part of the package price shall constitute a reasonable cancellation fee.
The cancellation request can be submitted in writing to info@theimpactcircle.eu and must include full name and e-mail address of the Main Buyer, date of purchase and order number. Requests will be reviewed, processed, and responded to within 15 days. Cancellation requests which do not include the aforementioned information in full will be considered null due to lack of data allowing for identification of the order.
Be careful when finalizing Your purchase. In case of a transfer of the package (a name change) before the 1st of July 2025 a fee of 350 EUR per change will be charged to cover costs and expenses resulting from the name change. After this date, You agree that the ‘The Impact Circle’ Packages (the full package nor any individual service) cannot be transferred anymore to another person.
Please make sure to check Your packages very carefully. Changes of certain elements of your package such as accommodation and/or type of Tomorrowland entrance ticket will not be possible after reservation and booking.
ARTICLE 6: RESPONSIBILITY FOR THE PERFORMANCE OF THE PACKAGE
Event Masters, with registered offices at Brownfieldlaan 37-1, 2830 Willebroek (as travel organizer and the party with whom you conclude the travel package agreement) will be responsible for the proper performance of the ‘The Impact Circle’ Package as a whole.
You shall inform Event Masters without undue delay (cf. contact data in Art. 11), considering the circumstances of the case, of any lack of conformity which You perceive during the performance of a travel service included in the ‘The Impact Circle’ Package. Event Masters shall without undue delay give appropriate assistance when You are in difficulty during the performance of the ‘The Impact Circle’ Package.
You are however responsible for obtaining all required travel documents (such as passports) and visas and for complying with all laws, regulations, orders, demands and travel requirements. It is Your responsibility to ensure that Your travel documents and visas will remain valid for the entirety of the travel, and that You carry these with You. To avoid putting your trip at risk, be sure You have travel documents and travel visa that you need.
ARTICLE 7: INSURANCE
The ‘The Impact Circle’ Packages do not include insurance. You are strongly advised to check your insurances, such as, but not limited to, health and cancellation insurance.
ARTICLE 8: THE IMPACT CIRCLE BRACELETS
For each ‘The Impact Circle’ Package, You will receive a personal The Impact Circle Bracelet.
The ‘The Impact Circle’ Bracelet is a unique bracelet and gives you access to the Welcome event on Wednesday, July 23rd and the Love Tomorrow Summit event on Thursday, July 24th if you bought a 2-Day Package or 3-Day Package. If you bought a 3-Day Package, you will also receive a voucher for a Tomorrowland Balcony ticket on Friday, July 25th.
ARTICLE 10: ACCOMMODATIONS - RULES AND CONDITIONS
If You purchased a ‘The Impact Circle’ Package including a double room and yet only one person checks in, this person (or persons, as the case may be) will not be allocated to a single room and will pay the full price of the double, resp. triple room.
If You purchase a ‘The Impact Circle’ Package including a double room, You acknowledge and accept that we cannot guarantee the type of room and that the room will have a double bed or two single beds, depending on the availability of the chosen hotel.
Documents presented at check-in at the hotel must match the data provided during the purchase of Your ‘The Impact Circle’ Package(s).
You and Your guests are required and accept and undertake to comply with the house rules of the Hotel in which You and Your guests are staying, accessible via the link in Article 1 of these Terms and Conditions.
ARTICLE 11: CONTACT
If You have any questions, please check the FAQ of ‘The Impact Circle’ on https://www.theimpactcircle.eu/#faq.
In case you have a specific question, and the answer cannot be found on the website or in the FAQ, you can contact info@theimpactcircle.eu.
In case of disputes or conflicts between the answers to the FAQ and the present Specific Terms and Conditions, the present Specific Terms and Conditions shall prevail.
ARTICLE 12: DISPUTES AND MEDIATION
In the event of a dispute, You on the one hand and Event Masters on the other hand shall first try to reach an amicable agreement. The contact details to reach Event Masters are mentioned in Article 11 of these Specific Terms and Conditions.
If this attempt fails and any party should have complaints regarding the execution of the travel package, then any of the parties involved can ask the Geschillencommissie Reizen vzw (i.e. the Belgian ‘Association Disputes Committee for the Travel Industry’) to initiate a mediation proceeding.
Contact details of the Geschillencommissie Reizen vzw are the following:
Please take into account that the Geschillencommissie Reizen will only be able to help with disputes regarding the execution of the travel package and not with any merely practical issues You may encounter.
